Refund policy
Last updated: October 19, 2026
Refund Policy: 30-Day Satisfaction Guarantee
Every Tombrey item is printed just for you after you order. If something is not right, contact us at official@tombrey.com within 30 days of delivery. Include your order number and what is wrong.
Misprint, damage, defect, or wrong item
- Email us within 30 days of delivery with your order number and one or two clear photos showing the problem.
- We will print and ship a free replacement, or give a full refund for that item. The full refund covers the product price and the shipping for that item.
- You do not need to send anything back.
Not happy for any other reason
This includes ordering the wrong size or changing your mind. Email us within 30 days of delivery with your order number.
- We refund the product price to your original payment method. Original shipping fees are not refunded.
- If you prefer, we can offer store credit or a replacement in another size instead.
- Because every item is printed just for you, we usually resolve this without asking you to ship it back. We'll reply with next steps.
Fees
Returns are never charged restocking or processing fees.
Limits
- One satisfaction (non-defect) refund per customer.
- We may decline requests that show a pattern of abuse, and requests made after 30 days.
- Gift cards: defects are covered under this policy.
- Personalized items: defects are covered, but personalized items are not eligible for change-of-mind refunds because they are unique to the buyer.
Your rights under consumer law
This guarantee is in addition to, and does not limit, any rights you have under the consumer laws that apply where you live (for example, the Australian Consumer Law). The one-refund limit does not apply to those rights.
Lost packages
- If tracking shows no delivery progress for 30 days past the delivery estimate in our Shipping policy, contact us. We will reprint your order or refund it.
- If tracking shows delivered but you cannot find the package, check with neighbors and the carrier first. Then contact us within 30 days. Address errors entered at checkout are not covered, but we will help where we can.
How refunds are paid
Refunds go back to the original payment method. Banks usually take 5 to 10 business days to post them.
Exchanges
Exchanges are handled as a free replacement in the new size under this guarantee. Limit: one per order.
Policy changes
This policy may change. The version in effect at the time of your purchase applies to your order.
Contact
official@tombrey.com. Mail: Talented Musicians US Inc., 5830 Granite Pkwy, Ste 100-344, Plano, TX 75024, USA.